Complaints
Complaints
Hosting Complaints:
If you wish to raise a complaint about the service you have received or any abuse you have received from a customer of ours, we’ll aim to address them in a timely and effective manner.
For any complaints or Abuse Reports, please e-mail us on [email protected]. Once received, your complaint will be acknowledged via e-mail and one of our managers will investigate your complaint thoroughly and aim to have a resolution provided within three working days.
Connectivity / Communicate Complaints Complaints:
If you wish to raise a complaint about the service you have received or any abuse you have received from a customer of ours, we’ll aim to address them in a timely and effective manner.
For any complaints or Abuse Reports, please e-mail us on [email protected]. Once received, your complaint will be acknowledged via e-mail and one of our managers will investigate your complaint thoroughly and aim to have a resolution provided within three working days.
If you are are not happy with our response, you may escalate your case to the Ombudsman Services here
